Privacy Policy

Who we are

Suhail's advisory service is provided in Saudi Arabia by Faisal Ahmed Shayban Aseeri under freelance licence FL-314739685. Applications we make to universities through partner application services are handled by SUHAIL EDUCATION LTD, a company registered in England and Wales (company number 17522149, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ), which is registered with the UK Information Commissioner's Office (ICO). In this policy, "Suhail", "we" and "us" mean both.

What we collect

• Contact details: name, mobile number, and email address.
• Academic data: certificates, transcripts, GPA, field of study, and language test results.
• Goal data: destination, desired specialisation, budget, and employment status, which is what our recommendations are built on.
• Identity documents only where needed: passport or ID copies when applying to universities or for visas.
• Financial documents only where needed: bank statements or sponsor letters when a visa or scholarship requires them.
• Family details where needed, such as a parent's name and ID for a sponsor or consent letter.
• Interest-test results if you choose to take the test, and basic website usage data.

Why we collect it, and on what basis

• To deliver the service you asked for: analysing your profile, building your plan, preparing and submitting applications, and keeping you updated. Basis: our contract with you.
• To issue invoices and keep financial records. Basis: legal obligation.
• To improve and protect our service. Basis: legitimate interests.
• To send you news, guides or offers, only if you agree. Basis: consent, which you can withdraw at any time.

Who we share it with

• Universities and educational bodies you ask us to apply to, and only as far as the application requires.
• Application partners: recognised application services that submit applications to universities on your behalf when we apply through them. They receive only what the application needs.
• Government bodies where a procedure you requested requires it, such as visa or official registration steps.
• Service providers that run our tools, such as website hosting, email, secure file storage, payments and WhatsApp. They use your data only to provide that service to us.
• We do not share your data with any marketing party, we do not sell it, and we do not use it for anything outside its purpose.
• We never publish your name or case details in any marketing content without your prior written permission.

Moving data between countries

Our work is international by nature. Your data moves between Saudi Arabia, the United Kingdom and the country where you are applying, because the service itself requires it. We only send it where your application needs it, and we rely on providers that apply recognised security and data protection safeguards.

How we store it

Your files are held in protected private storage, accessible only to the people working on your case. We use trusted channels for communication and avoid circulating your documents in groups or public channels.

How long we keep it

We keep your file for the duration of the service and for two years afterwards, so we can support any later step you take. Invoices and financial records are kept for as long as the law requires, up to six years. After that your data is deleted, or sooner if you ask and the law allows.

Students under 18

If you are under 18, we work with your parent or guardian and ask for their agreement before we use your data.

Your rights

• To request a copy of the data we hold about you.
• To request correction of any inaccurate data.
• To request deletion of your data, unless a financial record must be retained by law.
• To object to, or ask us to restrict, how we use your data in certain cases.
• To ask us to transfer your data to you or to another party in a usable format.
• To withdraw consent to marketing communication at any time, without affecting your service.

Cookies

We use the minimum cookies needed to run the site, remember your language, and keep you signed in. We do not use them for cross-site advertising tracking.

Contact and complaints

For any request or question about your data, email info@suhail.education or message Suhail on WhatsApp. We reply within two working days and complete requests within one month. If you are unhappy with how we handled your data, you can complain to the UK Information Commissioner's Office at ico.org.uk, or in Saudi Arabia to the Saudi Data and AI Authority (SDAIA). We would appreciate the chance to put things right first.